Privacy Policy

Effective Date: September 26, 2026
Last Updated: September 26, 2026

1920 Agency (“1920 Agency,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit 1920agency.com, contact us, submit a form, communicate with us, use our services, or otherwise interact with 1920 Agency.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. About 1920 Agency

1920 Agency is a digital marketing, technology, software development, and automation agency based in Pakistan and serving clients internationally.

Our services may include:

• Paid Advertising and Performance Marketing
• Meta Ads, Google Ads, and TikTok Ads
• Search Engine Optimization (SEO)
• Generative Engine Optimization (GEO) and AI Search Optimization
• Social Media Marketing and Management
• Website Design and Development
• WordPress and Shopify Development
• Custom Software and Application Development
• AI Solutions and AI Agents
• CRM Development and Integration
• Business Process Automation
• Lead Generation and Lead Management
• Analytics and Conversion Tracking
• Creative Production and Content Services
• Email Marketing
• Marketing Strategy and Consulting
• API and Third-Party Platform Integrations

For privacy-related questions, you may contact us using the information provided at the end of this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Contact us through our website
• Request a quote
• Book a consultation or meeting
• Submit a lead or inquiry form
• Subscribe to communications
• Request information about our services
• Become a client
• Communicate with us through email, phone, WhatsApp, social media, or other channels
• Apply for a job or freelance opportunity
• Enter into a business relationship with us

This information may include:

• Full name
• Business or company name
• Email address
• Telephone number
• WhatsApp number
• Job title
• Website URL
• Company information
• Country or general location
• Project requirements
• Marketing goals
• Budget information
• Information included in messages or inquiries
• Billing and transaction-related information
• Any other information you voluntarily provide

Please avoid sending sensitive personal information unless it is necessary for the service being provided.

3. Information Collected Automatically

When you access our website, certain information may be collected automatically through cookies, analytics technologies, server logs, pixels, and similar technologies.

This information may include:

• IP address
• Browser type
• Browser version
• Device type
• Operating system
• Approximate geographic location
• Referring website or source
• Pages visited
• Time spent on pages
• Date and time of visits
• Links or buttons clicked
• Traffic source
• Website interaction information
• Conversion information
• Advertising identifiers
• Cookie identifiers

We may use this information to understand website usage, improve our website, measure marketing performance, prevent abuse, and optimize our services.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

Cookies are small files stored on your device that help websites remember information and understand how visitors interact with them.

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the website to operate correctly and may support functionality such as security, form submissions, session management, and website preferences.

Analytics Cookies

These cookies help us understand how visitors interact with our website, including traffic sources, pages visited, and website performance.

Advertising and Marketing Cookies

These technologies may help us measure advertising campaigns, understand conversions, create audiences, or show more relevant advertising.

Functional Cookies

These cookies may remember preferences or enable additional website functionality.

Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.

You may also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Analytics and Advertising Technologies

We may use third-party analytics, advertising, conversion-tracking, and marketing technologies.

Depending on our current website configuration and marketing activities, these may include services provided by companies such as:

• Google
• Meta (Facebook and Instagram)
• TikTok
• LinkedIn
• Microsoft
• Google Analytics
• Google Ads
• Meta Pixel
• Google Tag Manager
• Other analytics, CRM, advertising, or conversion-tracking providers

These providers may collect information through cookies, pixels, APIs, tags, or similar technologies according to their own privacy policies.

We may use these technologies to:

• Measure website traffic
• Understand user behavior
• Measure advertising conversions
• Evaluate campaign performance
• Create advertising audiences
• Conduct remarketing or retargeting
• Improve our website and landing pages
• Determine which marketing channels generate inquiries or sales

Your choices regarding advertising cookies may depend on your browser, device, region, and the consent controls available on our website.

6. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Respond to inquiries
• Provide requested services
• Prepare proposals and quotations
• Communicate with clients and prospective clients
• Schedule meetings and consultations
• Manage client relationships
• Deliver marketing, development, automation, and technology services
• Process and manage projects
• Provide customer support
• Improve our website
• Analyze website traffic and usage
• Measure marketing effectiveness
• Improve advertising campaigns
• Maintain business records
• Process transactions and invoices
• Detect fraud, abuse, or security threats
• Protect our website, systems, clients, and business
• Comply with applicable laws and legal obligations
• Enforce agreements and policies
• Establish, exercise, or defend legal claims
• Send marketing communications where permitted by law
• Manage recruitment and employment inquiries
• Improve and develop our products and services

We do not use personal information for purposes materially incompatible with the purposes for which it was collected unless permitted by applicable law or appropriate notice or consent is provided.

7. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, our legal basis for processing personal information may include:

Consent

We may process information when you have given us consent, such as for certain marketing communications or non-essential cookies.

Contract

We may process information when necessary to enter into or perform a contract with you.

Legitimate Interests

We may process information when necessary for legitimate business interests, provided those interests are not overridden by your applicable data protection rights.

Such interests may include:

• Operating our business
• Responding to business inquiries
• Improving our services
• Protecting our systems
• Understanding website performance
• Managing client relationships
• Conducting appropriate business-to-business marketing

Legal Obligations

We may process information where necessary to comply with applicable legal, tax, regulatory, accounting, or other obligations.

8. Client Data

As a digital marketing, development, and automation agency, we may process personal information on behalf of our clients.

For example, a client may provide us access to:

• CRM records
• Advertising accounts
• Lead information
• Customer databases
• Analytics accounts
• Website data
• Email marketing platforms
• Social media accounts
• Conversion data
• Business systems
• Customer communications

In these situations, the client may act as the data controller or equivalent responsible party, while 1920 Agency may act as a service provider, contractor, or data processor.

We process such information according to our contractual relationship with the client, applicable instructions, and applicable law.

If you are an individual whose information is controlled by one of our clients, privacy requests concerning that information may need to be directed to the relevant client.

9. AI and Automation Services

1920 Agency may use artificial intelligence and automation technologies as part of its internal operations or client services.

These technologies may include:

• AI assistants
• Generative AI systems
• AI agents
• Workflow automation platforms
• CRM automation
• Content-generation systems
• Data analysis tools
• API integrations
• Lead routing systems
• Customer support automation

Where personal or business information is processed through such systems, we seek to use reasonable safeguards and limit the information shared to what is appropriate for the relevant purpose.

Third-party AI and automation providers may process information according to their own terms and privacy policies.

Clients should not provide highly sensitive or regulated personal information for processing through AI systems unless this has been specifically agreed upon and appropriate safeguards are in place.

10. How We Share Information

We may share personal information with third parties where reasonably necessary to operate our business or provide our services.

These parties may include:

• Hosting providers
• Cloud infrastructure providers
• Analytics providers
• Advertising platforms
• CRM providers
• Email service providers
• Communication platforms
• Payment processors
• Accounting providers
• Scheduling platforms
• Automation platforms
• AI service providers
• Software providers
• Contractors and freelancers
• Professional advisers
• Business partners where appropriate

We may also disclose information where required to:

• Comply with applicable law
• Respond to a lawful request from a government authority
• Comply with a court order or legal process
• Investigate suspected fraud or abuse
• Protect our legal rights
• Protect the safety or security of our users, clients, employees, systems, or the public

11. Sale of Personal Information

1920 Agency does not sell personal information in the ordinary meaning of selling personal data for money.

However, certain privacy laws define “sale,” “sharing,” or targeted/cross-context behavioral advertising broadly. The use of advertising pixels, cookies, and similar technologies may fall within those definitions in certain jurisdictions.

Where required by applicable law, we provide users with relevant rights or consent mechanisms regarding such activities.

12. International Data Transfers

1920 Agency is based in Pakistan and works with clients, service providers, and technology platforms in multiple countries.

As a result, information may be processed or stored outside the country where you live.

These countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we seek to use appropriate safeguards for international transfers of personal information.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services
• Maintain client relationships
• Maintain business and financial records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud or abuse
• Enforce agreements

Retention periods vary depending on the nature of the information, our relationship with you, legal requirements, and business requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely archive it as appropriate.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

These safeguards may include access controls, authentication, secure hosting, encryption where appropriate, software updates, backups, and restricted access to business systems.

However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

15. Your Privacy Rights

Depending on where you live and the privacy laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Withdraw consent
• Request data portability
• Opt out of certain marketing communications
• Object to certain direct marketing activities
• Request information about how your data is used
• Lodge a complaint with an applicable data protection authority

These rights are not absolute and may be subject to legal exceptions.

To exercise an applicable privacy right, contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

16. European Economic Area and European Union Users

If you are located in the European Economic Area (“EEA”) and the GDPR applies to our processing of your personal information, you may have rights including:

• Access
• Rectification
• Erasure
• Restriction
• Data portability
• Objection
• Withdrawal of consent

You may also have the right to lodge a complaint with the data protection authority in your country.

Where processing is based on consent, withdrawing consent does not affect the lawfulness of processing conducted before the withdrawal.

17. United Kingdom Users

If you are located in the United Kingdom and UK data protection law applies, you may have rights under the UK GDPR and Data Protection Act 2018.

These may include rights relating to:

• Access
• Correction
• Deletion
• Restriction
• Objection
• Data portability
• Withdrawal of consent

You may also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).

18. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to our business and processing activities, these rights may include:

• The right to know or access personal information
• The right to correct inaccurate personal information
• The right to request deletion
• The right to obtain a portable copy of certain information
• The right to opt out of certain sales or sharing of personal information
• The right to opt out of certain targeted advertising
• The right to limit certain uses of sensitive personal information
• The right not to receive unlawful discriminatory treatment for exercising privacy rights

The availability and scope of these rights depend on the applicable jurisdiction and whether relevant legal thresholds and exemptions apply to 1920 Agency.

You may contact us to submit a privacy request.

19. California Privacy Notice

California residents may have specific rights under applicable California privacy laws, including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), where those laws apply.

These rights may include requests to:

• Know what categories of personal information are collected
• Access specific personal information
• Correct inaccurate personal information
• Delete eligible personal information
• Obtain information concerning disclosure practices
• Opt out of qualifying sales or sharing of personal information
• Limit certain uses of sensitive personal information where applicable

1920 Agency does not discriminate against individuals for exercising applicable privacy rights.

The applicability of specific CCPA/CPRA obligations depends on statutory requirements, thresholds, exemptions, and the nature of our processing activities.

20. Marketing Communications

If you receive promotional emails or marketing communications from us, you may opt out at any time by:

• Using the unsubscribe link included in an email, where available
• Contacting us directly and requesting removal

Opting out of promotional communications does not necessarily prevent us from sending non-promotional communications related to an active project, contract, transaction, security matter, or other business relationship.

21. Third-Party Websites and Services

Our website may contain links to websites, platforms, social networks, tools, or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites and services.

When you leave our website or interact directly with a third-party service, its own terms and privacy policy may apply.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

22. Social Media

1920 Agency may maintain profiles on platforms such as:

• Facebook
• Instagram
• LinkedIn
• YouTube
• TikTok
• X or other social platforms

When you interact with us through a social media platform, both 1920 Agency and the relevant platform may receive information about your interaction.

The social media platform’s own privacy policy also applies to its collection and processing of information.

23. Payment Information

Where payments are processed through third-party banks, payment processors, marketplaces, or financial service providers, those providers may collect and process payment information according to their own privacy policies.

We may retain transaction records, invoices, payment status, billing details, and other information necessary for accounting, tax, legal, and business purposes.

We generally do not directly store complete payment card information when payments are processed by a third-party payment provider.

24. Children’s Privacy

Our website and services are primarily intended for businesses, professionals, and individuals capable of entering into business relationships.

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

Where a higher minimum age applies under local law, we comply with applicable requirements.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

25. Do Not Track Signals

Some browsers provide “Do Not Track” (“DNT”) signals.

Because there is not a universally adopted standard governing responses to all DNT signals, our website may not respond to traditional DNT browser signals.

Where legally required, we may recognize applicable browser-based opt-out mechanisms or consent preferences.

26. Business Transfers

If 1920 Agency undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor organization may continue to process personal information subject to applicable law and relevant privacy obligations.

27. Legal Compliance

We may retain, use, or disclose information where reasonably necessary to comply with:

• Applicable laws
• Regulations
• Court orders
• Government requests
• Tax obligations
• Accounting requirements
• Legal proceedings
• Contractual obligations

We may also process information where reasonably necessary to establish, exercise, or defend legal claims.

28. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services
• Changes to our website
• New technologies
• New third-party providers
• Changes to our business practices
• Changes to applicable legal requirements

When this Privacy Policy is updated, the revised version will be published on this page and the “Last Updated” date will be changed.

We encourage visitors to review this Privacy Policy periodically.

29. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, contact:

1920 Agency

Managing Director: Rana Zain Usman

Address:
Apartment #A12, First Floor
Walayn Heights, G-15/3
Islamabad 44000
Pakistan

Email: info@1920agency.com

Phone: +92 333 550 8921

Website: 1920agency.com

For privacy-related requests, please include sufficient information for us to identify and respond to your request. We may request additional information where reasonably necessary to verify your identity.

Consent

By using our website and voluntarily providing information to us, you acknowledge that you have read this Privacy Policy and understand how information may be handled as described above.

Where applicable law requires consent for a specific type of processing, we will seek that consent separately.